Sweetpants

Shipping & Delivery

• All shipments exclude weekends and official holidays
• We deliver all over Egypt
• Standard shipping time is 2–5 working days
• Delivery times may vary depending on location and order volume
• Estimated delivery time is communicated at checkout

Returns & Exchanges

• We offer a 3-day return policy starting from the date of receiving the item
• Items must be unworn, unused, with tags attached and in original packaging
• Proof of purchase is required to process any return request
• To initiate a return, contact us at nelvadowear.com
• Returns without prior approval will not be accepted
• Exchanges are available within 7 days of receiving the product
• Items must remain in the same condition with tags attached for exchange approval
• In case of defective, damaged, or wrong items, the company covers shipping fees
• For personal preference returns or exchanges, the customer covers delivery fees
• Refunds are processed after inspection and approval, and may take time depending on the bank